FranklinSolutions offers:  mediation and conflict management services, and facilitation of important discussions


Jeanne Franklin
fax: 703.533.8977

latest entries

Franklin Solutions provides assistance to clients, be they individuals, businesses, or groups, by working with them to resolve their specific disputes through mediation, and by helping clients manage conflict so they can move forward productively. Conflict is inevitable; it surfaces in business as well as in so many other areas of human endeavor. Law suits are one form or stage of dispute. Also, dispute can exist more subtly, exerting a corrosive influence upon productivity.

Franklin Solutions helps clients to:  avert or resolve unnecessary conflict; minimize the harmful and costly effects of unresolved conflict by addressing it promptly; harness positive outcomes from substantive disagreement; and, from the clash of ideas and concepts, make new beginnings.


news, notes and events


The ABCs of “Old” or Unproductive Thought

FranklinSolutions’s ABCs of unproductive thinking:


One way to help generate fresh thought and problem solving is to pause and take time to flip the ABCs:

Chuck the assumptions, at least momentarily, and check out facts and perceptions
Begin to reframe the situation
Acknowledge other facts, perspectives or ideas

Seemingly endless days of blizzard aftermath this year prompted my articulation of the ABCs. We sometimes think unconsciously, or in habitual manner, thus subtly reinforcing attitudes, positions and perceptions - the status quo. But when the status quo isn't working, how can we facilitate break through thinking? Try “flipping the ABCs.” Yes, the exercise might reveal that the ABCs  turn out to have been correct, and are verified about a particular situation (e.g, there is a 5 foot snow drift frozen in place at the foot of my driveway through which my car cannot pass). Even in such case, the exercise of flipping the ABCs  can help all involved to accept the facts more peaceably and be willing to deal with the challenges presented. And, on the other hand, just trying to think about a problem more openly can free the mind to create previously unimagined answers.




Pinning Hopes on a Bright Future

It is the job of mediators, facilitators and dispute resolvers to work with individuals and groups to inspire their thinking anew about familiar situations,  and stubborn problems (the kind we become so used to that we forget even trying to clear them away) as well as about crises.

Maybe a question to ask in the privacy of one's own thoughts is: "What is something, one thing, that I could give up, relinquish, or change – in the interest of making an external situation that involves another or others a bit better? Is there a habit, a preferred way of doing business, an assumption about someone or something, a position writ in stone that might bear some change?"

Change doesn’t come so easily, with fear and resistance often being natural reactions.  The more that is “done to us,” the more that we tend to hold on tighter to what we’ve got without considering whether it actually serves us well. The beauty of offering change on our own terms is that it is a test and voluntary; the impact of the change can be observed and evaluated. Something might start to work better. If not, the door is open for trying something else. So, as a part of our new decade, do you want to try to get out and ahead of whatever is holding you (your business) back. Consider the power of the question, “What might things be like if we each did something differently with a clear, shared purpose?”


Page 1 ... 10 11 12 13 14